We Ship World Wide and Australia Wide.
Shipping cost and risk is on buyer (freight insurance is recommended and is client's responsibility).
Outside Australia we can ship to your nearest port (you will need to organise pick up from the destination port and you are responsible for the payment of all applicable local customs fees, taxes, duties, or tariffs).
Within Australia, we can recommend and organise shipping companies for you. Alternatively, you can arrange your own freight or pick up from our workshop (there will be a packaging fee of $70-$100 for pallet, bubble wrap and wooden crate, if required).
We also offer $100 delivery to Brisbane / $150 to Gold Coast - Sunshine Coast (within 120 km of postcode 4019)
Please contact us for a shipping quote.
Machines can be returned to our workshop for any warranty repairs.
Return shipping costs of machine (and insurance) is at the cost of the client.
Due to the size and weight of machines, removable components such as a faulty button or joystick can be detached and returned to us under warranty.
There is a no return policy on complete machines, due to them being custom built.
No return or refund for change of mind. On acceptance of your order and payment of the agreed deposit amount, we order the required parts (and custom artwork) for your machine from our suppliers.
No returns for wear and tear or accidental or intentional misuse.
3 year NON-TRANSFERABLE warranty on cabinetry and all electronic/mechanical components.
Raspberry PI Machines only have a 1 Year NON-TRANSFERABLE warranty.
*Returns on faulty PC components only. (Data/free software on PC is not covered)
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We DO NOT charge for any software that is used in our setups.
All PC apps and programs we use are provided to the Home Arcade community free of charge and we wish to point out that under no circumstances should you ever pay anyone for a “copy” as they are not for sale!
You can download the emulators, utilities, and other home arcade resources freely from the internet.