SHIPPING POLICY

We Ship World Wide and Australia Wide.

Shipping cost and risk is on buyer (freight insurance is recommended and is client's responsibility). 

Outside Australia we can ship to your door and you are responsible for the payment of all applicable local customs fees, taxes, duties, or tariffs).We do all this for you and just need to sign some documents.

Within Australia, we can recommend and organise shipping companies for you. Alternatively, you can arrange your own freight or pick up from our workshop (there will be a packaging fee o$150 for pallet, bubble wrap and wooden crate, if required). 

We also offer $100 delivery to Brisbane / $150 to Gold Coast - Sunshine Coast (within 120 km of postcode 4019) 

Please contact us for a shipping quote.

Phone: 0431973063

Email: admin@ultracustomcabs.com.au

RETURN POLICY

Machines can be returned to our workshop for any warranty repairs.

Return shipping costs of machine (and insurance) is at the cost of the client.

Due to the size and weight of machines, removable components such as a faulty button or joystick can be detached and returned to us under warranty.

There is a no return policy on complete machines, due to them being custom built.

No return or refund for change of mind. On acceptance of your order and payment of the agreed deposit amount, we order the required parts (and custom artwork) for your machine from our suppliers.

No returns for wear and tear or accidental or intentional misuse.

During build/repair/upgrade process if a job is cancelled you will be invoiced for the work and materials that has been commenced/purchased.

3 year NON-TRANSFERABLE warranty on cabinetry and all electronic/mechanical components.


*Returns on faulty PC components only. (Data/free software on PC is not covered)

PAYMENT METHOD

We accept:

Credit Card Payment

Cash

Bank deposit